Refund and Cancellation Policy

If Aiscovery isn't useful for you, email support@aiscovery.io within 14 days of your first payment and we'll refund it in full.

AI agent runs use credits, as shown on our pricing page. A run reserves its credits when it starts and settles them when it ends.

If a run fails because of us, for example our browser, our network, a model provider outage or our time limit, it uses no credits and any credits it reserved come back automatically. A run that reaches a verdict, such as Worked, Stuck on your website or Agent failed, uses its credits, even if you don't like the verdict.

Credits are not money and can't be exchanged for cash. Monthly plan credits reset at the start of each billing month and don't roll over. Pack credits last 12 months from purchase and are used after your plan credits.

A credit pack is a one-time purchase. If you bought a pack by mistake and haven't used any of its credits, email us within 14 days of buying it and we'll refund it in full. Otherwise packs aren't refunded, and unused pack credits expire 12 months after purchase.

Renewal payments, monthly or yearly, are not refunded, except when a fault on our side stopped the service for your workspace for more than 7 days in a row during that billing period. In that case, email support@aiscovery.io and we will refund or credit that period. For a yearly plan, we refund or credit the months affected.

Cancel any time in Manage billing. Checks stop at the end of your billing period. Your results and reports stay available to read for 12 months.

Until then you keep your plan, including agent runs and your remaining credits. After that nothing renews and nothing more is charged.

Cancelling doesn't refund the current period, except under the 14-day guarantee above. Unused monthly credits end with the period.

During those 12 months a workspace owner can export the workspace. After that we delete it, as described in our Privacy Notice.

You can reactivate from your workspace at any time. Automatic checks don't restart by themselves: an owner or admin turns them back on.

You can change plans at any time in Manage billing or by writing to us. Manage billing shows the amount Stripe will charge or credit before you confirm. Credits of the new plan apply from the change.

If a payment fails, we email you and our payment provider, Stripe, retries it. If it is still unpaid after 7 days, checks and agent runs stop, as after cancelling. After you pay, an owner or admin turns automatic checks back on.

After a refund, your subscription ends at once, checks and agent runs stop, and automatic checks are turned off. Your results and reports stay available to read for 12 months, as after cancelling.

If you dispute a payment with your bank, checks and agent runs stop at once and automatic checks are turned off. Your history stays readable. To start again after the dispute is settled, write to us; a disputed workspace can't be reactivated on its own. Please contact us before you dispute a payment; we can usually fix billing problems faster.

We process refunds within 2 business days of your request. Your bank usually shows the money within 5 to 10 business days. Refunds go back to the original payment method, in US dollars, the currency you paid in.

We refund in full or not at all, and never outside Stripe. We never ask for your card details.

Aiscovery is a business service. This policy doesn't limit any right to a refund that the law gives you and that can't be excluded by contract.

Email support@aiscovery.io from the address on your account, and include your workspace name. We reply within 1 business day.